We focus on bulk orders to provide the best value and customization options. Our minimum order quantity typically starts at 12 pieces, but we’re happy to discuss smaller orders for special projects.

Embroidery uses thread to stitch your design directly into the fabric, giving it a premium, durable, and textured look. It won’t fade or peel like screen prints, making it ideal for headwear and long-lasting branded merchandise.

Absolutely. We offer free design previews and can help clean up your artwork or convert it for embroidery. We’ll always get your approval before moving into production.

Yes! 99% of the time, we can! We stock a wide range of thread colors and do our best to match your logo’s Pantone color as closely as possible. Unlike other shops that force your design to fit their thread inventory, we’ll go the extra mile. If we don’t have the exact color that makes your logo look its best, we’ll special order it just for your job and keep it on hand for your order.

Placement options are important for that wow factor and communicating your brand's message. Options like front, low left, sides, and even the back can make your logo pop!

We ship anywhere in the U.S. via UPS, FedEx, or USPS.

Once your order ships, you'll receive tracking info via email so you can follow its journey to your doorstep.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 14 working business days, please contact us at shipping@ebdonline.com

Yes, payment is due in full before production begins. This ensures we can move quickly and avoid delays. Larger orders or custom quoted orders may be processed with a 50% deposit or Net Terms.

Because each item is custom-made, we can't offer returns. However, if there's a defect or mistake, we’ll make it right, guaranteed!